Councils cannot set maximum budget levels when calculating the cost of people’s care, the Local Government and Social Care Ombudsman has said.
The Ombudsman has issued the advice after an investigation found Wiltshire Council had a policy of placing people into bands, and paying in line with those banding levels, regardless of need. This is contrary to the Care Act.
The Ombudsman became aware of the council’s system after a woman, whose adult son had substantial and complex health problems and disabilities, had her support cut significantly.
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