Driving improvement - Case studies from nine adult social care services


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Driving improvement is a collection of case studies that tell the stories of nine services that received an inadequate rating and/or enforcement action but were able to make improvements and achieve a rating of good.

The case studies explore how the services reacted to the initial rating, what they did to turn things around, and what they learnt through the process.

It includes case studies featuring home care agencies, nursing homes and residential homes with specialisms for supporting people with different needs: