Andy McNicoll, the Community Editor of Community Care reports in an article on how not to respond to criticism of your health or care organisation that:
Southern Health’s response to a highly-critical report suggests the organisation has learned too little from past mistakes.
In October an inquest jury found neglect contributed to the death of 18-year-old Connor Sparrowhawk at a Southern Health NHS Trust learning disabilities unit.
Standing outside the coroner’s court, Connor’s mother, Sara Ryan, and stepfather, Richard Huggins, were told Southern Health had issued an apology.
“Have they?” came the reply. “To who? They’ve not said anything to us.”
The trust had made sure to tell journalists they were sorry. They just hadn’t told those that needed to hear it most…